The customer cannot apply further contributions to that charity as part of the one-time payment. Note: If customers are enrolled in automatic charitable contributions for a given charitable organization as described in Charity Contributions, the customer is shown their automatic charitable payment amount when making a one-time payment. If an account is a cash-only account, it cannot be used to submit online payments. If a customer manages multiple accounts, they have the option to pay multiple accounts in a single payment transaction. Customers can also be provided an option to make a charitable donation before submitting their payment. The total balance due is provided as the default payment amount. If customers have saved bank accounts to their account, as described in Manage Bank Accounts, they can choose one of their saved bank accounts for payment. Customers that select this option are prompted to select the payment amount, date, and payment method. An option is available to make a one-time payment on the current bill. When a user selects to make a credit card payment, they are redirected to the third-party payment provider portal to process their payment.Ĭustomers can view their current bill at a glance to review their new charges, bill due date, previous balance, and any applicable payments or adjustments. Utilities must have a third-party payment vendor to integrate and support credit card payments. Credit Card Payments: By default, Digital Self Service - Transactions supports customer payments using their bank account information. ![]() ![]() Additional configurations are available to display messaging for cash-only users in their balance overview, landing page, and manage bank account options. This configuration hides the options for users to make a payment online, sign-up for auto-pay, or add a bank account to their wallet. Note: Restrictions can be configured across the Digital Self Service - Transactions web portal to prohibit cash-only users from making payments. Links are available to customers to take common billing actions such as viewing more details about their current bill, comparing previous bills, exploring their energy use, and changing their utility account communication preferences. Digital Self Service - Transactions includes billing and payment features such as viewing and paying a bill, reviewing payment history, and selecting billing and payment options such as paperless billing.
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